Returns & Exchanges
At MEDICUBE US, we want you to be fully satisfied with your skincare journey. If you are not completely happy with your purchase, you may return eligible products within 30 days of the delivery date for a refund.
Check Eligibility
Ensure your items are in their original packaging, unopened, and were purchased directly from our official US website within the last 30 days.
Submit a Request
Visit our online Returns Portal and enter your order number and zip code to initiate the return and receive a prepaid shipping label.
Pack and Ship
Securely pack the items in their original box, attach the provided return label, and drop the package off at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing